Blackberry
BlackBerry Internet Service
Troubleshooting Tip
If you are having trouble retrieving your email using Microsoft Outlook, Apple Mail, Mozilla Thunderbird or other client, try resetting your password by visiting http://myadmin.cavtel.net.
- Log in to your BlackBerry Internet Service account.
- Click 'Profile' along the top of the 'Home Page.'
- Click 'other email accounts' in the 'Email Accounts' section of your profile.
- Click Add Account
- Enter the information for your Gmail account:
- Email Address: Enter your full Cavalier email address (including '@cavtel.net').
- User Name: Enter your Cavalier username (including '@cavtel.net').
Talk America Customers
Enter your full email address (including '@talkamerica.net')
- Password: Enter your email password.
- Re-enter password: Re-enter your email password.
- Click Submit
If your BlackBerry account was successfully configured, you'll see the BlackBerry Email Accounts page. You're finished!
If you receive the message, 'We were unable to configure this mailbox. Please tell us how you access this email account,' verify that you clicked 'Save Changes' after enabling POP in Gmail.
If you don't click Save Change when you enable POP in Gmail, BlackBerry Internet Service can't access your Gmail account. Once you've enabled POP in Gmail, add the account in BlackBerry Internet Service again.
Please note that messages sent from your BlackBerry may appear in your mobile device's inbox. This POP behavior is a result of enabling recent mode to ensure that all other POP clients will be able to access your messages. Google is aware of this issue, and thank you for your patience while they work to address it.