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Blackberry

Blackberry

Troubleshooting Tip

If you are having trouble retrieving your email using Microsoft Outlook, Apple Mail, Mozilla Thunderbird or other client, try resetting your password by visiting http://myadmin.cavtel.net.

To configure IMAP for your Blackberry, just follow these steps:

  1. Enable IMAP in your Cavalier Gmail account settings.
  2. From your BlackBerry home screen, select the Blackberry Set-up icon, then choose Personal Email Set-up. (On older devices, just look for the Personal Email Set-up icon.)
  3. Select Personal Email Set-up.
  4. Accept Terms and Conditions.
  5. On the Email Account Set-up page, enter your username (including '@cavtel.net') but leave the password field blank (Talk America customers use '@talkamerica.net'). Select Next.
  6. You'll see a screen that says 'We are unable to set up your email account.' Select 'I will provide the settings to add this email account,' then Next.
  7. Select 'Internet Service Provider Email (POP/IMAP),' then Next.
  8. Select 'I will provide the settings to add this email account,' then Next.
  9. You'll see 'The BlackBerry Internet Service could not configure [your email] account.' Select 'Provide The Settings' to add email account.
  10. Enter your email username (including '@cavtel.net') and your password, then Next (Talk America customers use '@talkamerica.net').
  11. Enter 'imap.gmail.com' as the email server, then Next.
  12. Select OK.
  13. Below your newly added email address, select Edit.
  14. Select Advanced Settings at the bottom.
  15. Make sure the port is set to '993' and 'Use SSL' is set to 'Yes.'
  16. Select Save.

If your email set-up was successful, there should be a new-messages icon on your home screen labeled with the name of the account. Once you see this icon, follow these steps to ensure proper configuration:

  1. Open the mailbox icon.
  2. Open the menu by pressing the jog wheel or BlackBerry menu button, then select Options.
  3. Select Email Reconciliations.
  4. Confirm the following settings:
    • Delete On: Mailbox & Handheld
    • Wireless Reconcile: On
    • On Conflicts: Mailbox Wins
  5. Select Save.